Privacy Policy

Who we are

Tecnica+ Pte. Ltd. (the “Company”) is committed to protecting the privacy of its users (the “Users”) and has created this Privacy Policy (the “Policy”) to explain how the Company collects, uses, and protects personal data. This Policy applies to all Users who access or use the Company’s website (the “Website”) located at tecnicaplus.asia.

Definitions

In this Policy, the following definitions shall apply:

“Personal Data” means any information that can be used to identify a User, including but not limited to:

  • Name
  • Email address
  • Phone numberEmail address
  • IP address
  • Browser type
  • Operating system

“Sensitive Personal Data” means any Personal Data that is considered sensitive, including but not limited to:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data
  • Health data
  • Sex life or sexual orientation

“Data Controller” means the Company, which determines the purposes and means of processing Personal Data.

“Data Processor” means any third-party service provider that processes Personal Data on behalf of the Company.

Collection of personal data

The Company collects Personal Data from Users in the following ways:

  • Contact Form: When a User submits a contact form on the Website, the Company collects the User’s name, email address, and phone number.
  • Cookies: The Company uses cookies to collect information about a User’s browser type, operating system, and IP address.
  • Server Logs: The Company’s servers automatically collect information about a User’s visit to the Website, including the date and time of the visit, the pages visited, and the amount of time spent on the Website.
  • Social Media: If a User interacts with the Company’s social media accounts, the Company may collect information about the User’s social media profile, including their name, email address, and profile picture.

Use of personal data

The Company uses Personal Data for the following purposes:

  • Responding to Enquiries: The Company uses Personal Data to respond to User enquiries and provide information about its services.
  • Marketing: The Company may use Personal Data to send marketing materials and other communications to Users.
  • Improving the Website: The Company uses Personal Data to improve the Website and its services, including analyzing User behavior and preferences.
  • Complying with Laws and Regulations: The Company may use Personal Data to comply with applicable laws and regulations, including those related to data protection and privacy.

Sensitive personal data

The Company does not intentionally collect Sensitive Personal Data from Users. If a User provides Sensitive Personal Data to the Company, the Company will take reasonable steps to protect it, including:

  • Encryption: The Company will encrypt Sensitive Personal Data to protect it from unauthorized access.
  • Access Controls: The Company will implement access controls to restrict access to Sensitive Personal Data to authorized personnel only.
  • Secure Storage: The Company will store Sensitive Personal Data in a secure location, including on secure servers and in locked filing cabinets.

Sharing personal data

The Company may share Personal Data with the following third-party service providers:

  • Data Processors: The Company may share Personal Data with Data Processors, including cloud storage providers, email service providers, and marketing automation platforms.
  • Business Partners: The Company may share Personal Data with business partners, including contractors, subcontractors, and affiliates.
  • Law Enforcement: The Company may share Personal Data with law enforcement agencies, including in response to a court order or subpoena.

Data subject rights

Users have the following rights under applicable data protection laws:

  • Right to Access: Users have the right to access their Personal Data and to request a copy of it.
  • Right to Rectification: Users have the right to request that the Company correct any errors or inaccuracies in their Personal Data.
  • Right to Erasure: Users have the right to request that the Company delete their Personal Data.
  • Right to Restriction: Users have the right to request that the Company restrict the processing of their Personal Data.
  • Right to Object: Users have the right to object to the processing of their Personal Data.
  • Right to Data Portability: Users have the right to request that the Company transfer their Personal Data to another Data Controller.

Data retention

The Company will retain Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, including:

  • Responding to Enquiries: The Company will retain Personal Data for a period of 12 months from the date of the enquiry, unless the User requests that their Personal Data be deleted sooner.
  • Marketing: The Company will retain Personal Data for a period of 24 months from the date of the last marketing communication, unless the User opts out of marketing communications or requests that their Personal Data be deleted sooner.
  • Improving the Website: The Company will retain Personal Data for a period of 36 months from the date of the last visit to the Website, unless the User requests that their Personal Data be deleted sooner.

Data security

The Company takes reasonable steps to protect Personal Data from unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption: The Company uses encryption to protect Personal Data in transit and at rest.
  • Access Controls: The Company implements access controls, including passwords and multi-factor authentication, to restrict access to Personal Data to authorized personnel only.
  • Secure Storage: The Company stores Personal Data in a secure location, including on secure servers and in locked filing cabinets.
  • Regular Updates: The Company regularly updates its security measures to protect against known vulnerabilities and to ensure the integrity of Personal Data.

Data breach

In the event of a data breach, the Company will:

  • Notify Affected Users: The Company will notify affected Users within 72 hours of becoming aware of the breach.
  • Notify Relevant Authorities: The Company will notify relevant authorities, including data protection authorities and law enforcement agencies, as required by applicable laws and regulations.
  • Conduct an Investigation: The Company will conduct an investigation into the breach and take steps to prevent similar breaches from occurring in the future.

Third-party websites

The Website may contain links to third-party websites, including social media platforms and other websites. The Company is not responsible for the privacy practices or content of these websites. Users should review the privacy policies of these websites before providing any Personal Data.

Changes to this policy

The Company reserves the right to modify this Policy at any time, with or without notice. The Company will post any changes to this Policy on the Website and will indicate the date of the last update at the top of this Policy. Users should review this Policy regularly to ensure they are aware of any changes.

Compliance with laws and regulations

The Company complies with all applicable laws and regulations, including:

  • General Data Protection Regulation (GDPR): The Company complies with the GDPR and its requirements for the protection of Personal Data.
  • Personal Data Protection Act (PDPA): The Company complies with the PDPA and its requirements for the protection of Personal Data.
  • Other applicable laws and regulations: The Company complies with all other applicable laws and regulations, including those related to data protection and privacy.

Contact us

If you have any questions or concerns about this Policy, please contact us at: enquiry@tecnicaplus.asia.

By using the Website, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Last update: 20 December 2024.